Last Updated: [2025/4/5]
Who We Are
Welcome to Japan Lumi Travel (“we”, “our”, or “us”). We are a licensed travel agency based in Japan, providing customized tours, charter vehicles, and guided services to international visitors. This Privacy Policy explains how we collect, use, and protect your personal data.
What Information We Collect
We may collect the following types of information when you use our website or services:
- Personal Information: Name, email, phone number, passport info (when needed), hotel details, and payment information.
- Non-Personal Information: IP address, browser details, device type, and behavior on our website (via cookies).
How We Use Your Information
We use your information to:
- Process bookings and reservations
- Provide customer service and communication
- Send confirmations, reminders, and updates
- Improve our website and travel services
- Comply with legal obligations
Who We Share Your Information With
We may share your personal data with:
- Licensed local guides, drivers, or service providers assisting with your trip
- Secure third-party payment processors
- Government authorities, only if legally required
We never sell or rent your personal data to any third parties.
How Long We Keep Your Data
We retain your personal data only as long as necessary to provide services, for legal compliance, or for legitimate business interests. When no longer needed, your data will be safely deleted or anonymized.
Your Data Protection Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your data
- Withdraw consent for data processing (when applicable)
To exercise any of these rights, contact us at 2cyusyouji@gmail.com.
How We Protect Your Data
We take data security seriously and implement appropriate technical and organizational measures, such as:
- SSL encryption on our website
- Secure payment gateways
- Access controls for sensitive data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve website functionality and understand user behavior. You can disable cookies in your browser settings, but some features may not work properly.
Third-Party Services and Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before submitting any personal data.
Children’s Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last Updated” date at the top. Continued use of our website or services means you accept the updated terms.
Contact Information
If you have questions or concerns about this Privacy Policy, please contact us at:
Japan Lumi Travel
Email: 2cyusyouji@gmail.com
Phone: (+81)070-7546-3195
Address: Lumi Co., Ltd.
1-21-11 Sakuradai, Nerima-ku
Tokyo 176-0002, Japan